Incident Management Leader

Our client, a mission-critical enterprise organization, is seeking an Incident Management Leader to join their team. As an Incident Management Leader, you will be part of the operations organization supporting incident response and service restoration across high-availability, business-critical systems. The ideal candidate will bring strong executive communication, structured incident command, and a continuous-improvement mindset—so you can lead teams through high-urgency events and drive clear recovery outcomes.

Job Title:Incident Management Leader

Location:Remote

Pay Range:

What's the Job?

• Lead the end-to-end Incident Management function for a large, complex, business-critical enterprise environment.
• Provide command and leadership during high-urgency incidents, ensuring the right technical and business teams are engaged and actions are driven to resolution.
• Establish clear incident ownership, priorities, decision points, escalation paths, and recovery plans during high-pressure, time-sensitive situations.
• Coordinate across application, infrastructure, database, middleware, network, security, vendor, and business teams to accelerate service restoration.
• Deliver clear, concise, and timely executive communications throughout significant incidents—translating complex technical issues into business impact, risk, actions, and next steps.

What's Needed?

• Canada residency and eligibility to hold Canadian Security Clearance (Minimum Reliability).
• 8–10+ years of dedicated Incident Management experience, including significant experience leading high-urgency incidents within large, complex enterprise environments.
• Proven ability to manage incidents impacting high-availability, business-critical systems with significant operational and stakeholder impact.
• Strong experience leading complex incident bridges across multiple technical teams, vendors, and senior stakeholders.
• Exceptional executive communication skills and the ability to remain calm, structured, and decisive while leading teams in high-pressure situations.

What's in it for me?

• Opportunity to lead incident response for business-critical services where clarity, speed, and accountability directly protect operations.
• A role built for leaders who can translate technical realities into executive-ready decisions, risks, and recovery plans.
• Chance to drive corrective actions and continuous improvement through post-incident reviews.
• Experience coordinating across multiple technology platforms, infrastructure components, application teams, and external service providers.
• A high-impact environment where structured command, stakeholder alignment, and decisive execution matter.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.