Agile Delivery Services Program for Healthcare Industry Leader

Business Challenge

As a healthcare improvement company uniting an alliance of approximately 4,000 US hospitals and health systems and more than 175,000 other providers and organizations, this client has created one of the most comprehensive databases of actionable data, clinical best practices and efficiency improvement strategies. The client’s ITS cost management organization develops and supports labor operations, supply chain, and group purchasing applications for their end clients as well as ERP integration and support for multiple internal business platforms. They needed to grow their agile development teams to accelerate their product development cycles, but traditional staffing models could not effectively support their needs. Managing the resulting scale put a tremendous strain on their leadership teams. Additionally, their product managers responsible for development team performance needed help structuring, organizing, and optimizing resources within their agile framework. Previously, they could only utilize their strategic consulting firm, placing internal cost constraints on tactical execution work to build and enhance their applications.

Solution

Experis Co-Managed Service Agile Delivery

Experis, through capabilities and experience in building and comanaging high-performing Agile teams:

• Engaged the key client sponsors to scope multiple agile development teams tailored to individual product roadmaps within the ITS cost management portfolio
• Provided a service delivery lead to support the client’s individual product managers within ITS for team oversight, ongoing agile team optimization, and reinforcement of the client’s agile culture and structure
• Took ownership of resource identification, vetting, and selection of key skill sets, including technology leadership, agile team leadership, development, and quality assurance

Results

• Experis delivered flexible, scalable, service delivery-based solution to accelerate product development efforts
• The client achieved a 25% cost savings compared to their previous consulting partner while also offering the flexibility to convert key project resources in line with FTE budget
• Experis delivered over a dozen Agile delivery teams, peaking at over 80 consultants including technology and development leads, scrum masters, product owners, full stack developers, and quality engineers covering multiple product development roadmaps