Once we are in agreement on what is being outsourced and how, we begin the implementation phase. In this phase, we work to move the outsourced effort to Experis using a formal transition process that is mutually agreed upon in advance. The transition process typically includes these steps:
- Assigning an engagement manager and selection of team personnel
- Communication plan development and delivery
- Identification of key performance indicators (KPIs) and SLAs
- Formal transfer of work knowledge