Experis

PC Lifecycle Services

Keeping your systems running, while conserving internal resources.

Many companies elect to outsource noncore functions and, for most, that includes those tasks related to support of PCs, laptops and their associated peripherals. Supporting these IT services requires skilled workers and managers who possess the experience and training to keep your systems operational. As a result, many companies find that outsourcing these functions to an experienced vendor provides a cost savings, and allows them to focus on core tasks.

Experis provides desk side support services like break-fix and IMACD to clients on a global basis. Over the past four years, we have built a solid foundation for helping clients meet their national and global needs in this space. We have developed processes that allow us to perform break-fix and IMACD services and meet SLAs, in both dispatched and onsite models.

Our services are generally performed in support of PC systems (laptop and desktops) and the peripherals and software that reside on them. In some instances, DSS efforts also require coverage and support for other technology devices, such as: servers, VoIP devices, tablets, mobile devices, and the software that supports them. The specific services that fall under the DSS umbrella typically include the following:

  • IMACD. System installs, moves, adds, changes and disposals.
  • Break-fix. The process of sending techs on site to repair or troubleshoot unit issues.
  • Special Projects. Projects that are scheduled on a one-time, scheduled basis.

Choose the delivery model that makes the most sense for you


Dedicated Onsite Technicians

In this model, a site requires one or more full-time equivalents to support the client’s volume of incidents or events. Technicians are hired and integrated into the client site to match shift needs. Considerations are made for backup coverage during planned or unplanned absences. Peaks and valleys in volume may require the augmentation of full-time technicians with shorter-term technicians.

Ad-hoc Dispatched Technicians

Often client locations have an insufficient volume of events to warrant assigning a full-time, onsite technician. To service these locations, we have implemented an on-call dispatch model. In this model, on-call or temporary technicians are dispatched through a central, dedicated Project Management Office or a decentralized source, such as the local Experis office.

Scheduled Technicians

Scheduled technicians are used in locations where the volume of activity is not sufficient to employ a full time resource, but where the number of requests may need a dedicated technician on an ongoing basis. We recruit and employ a part-time resource who follows a predetermined scheduled to meet client SLAs, while reducing costs.

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