Outsourcing Solutions

Maintaining resources for the mission critical.

Successful businesses are constantly looking for ways to beat the competition. In today’s global environment, that often means looking at the possibility of outsourcing teams, projects or services. Whether you are looking for a partner who can help you outsource locally or help facilitate offshoring to another country, our Outsourcing Solutions practice can help.

Saving cost, access to available talent, risk mitigation, and focusing on core competencies are just a few of the reasons why companies consider outsourcing. Through our formal solutions process, we work to understand your specific needs so we can develop an outsourcing solution that works for you. We then implement your custom solution in a manner that ensures delivery while minimizing the disruption of ongoing operations.

Services to ensure the success of your outsourcing solution

Analysis and Discovery

We work with each client to ensure we understand the goals and objectives for the potential outsourced effort. As a minimum, this would include identifying:

  • Detailed work requirements and deliverables
  • Cost goals
  • Personnel needs
  • SLAs/KPIs
  • Reporting Requirements
Development and Design

Once we understand the client’s deliverables, processes and goals, we design a solution that describes the who/what/where/why/how of the work to be transitioned. This includes development of a contractual statement of work (SOW) that defines:

  • Program deliverables and milestones
  • Measurement criteria
  • Reporting requirements
  • Program cost
Implementation and Transition

Once we are in agreement on what is being outsourced and how, we begin the implementation phase. In this phase, we work to move the outsourced effort to Experis using a formal transition process that is mutually agreed upon in advance. The transition process typically includes these steps:

  • Assigning an engagement manager and selection of team personnel
  • Communication plan development and delivery
  • Identification of key performance indicators (KPIs) and SLAs
  • Formal transfer of work knowledge
Ongoing Operations

Upon completion of the transition, we move into ongoing operations. The key components of this stage include:

  • Performing program deliverables and maintaining client satisfaction
  • Implementing a continuous process improvement (CPI) program
  • Cost management and containment
  • SOW/PO changes and renewals
  • Reporting on metrics as required.

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